Privacy Policy
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Craftflex Pty Ltd (ABN: 72 676 930 082) of 126 Melrose Dr, Tullamarine 3043, VIC (“Craftflex”) is committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
We understand the importance of safeguarding personal information and being transparent about how it is collected, used, and stored. This Privacy Policy explains how Craftflex manages your personal information and protects your privacy.
Information We Collect
Craftflex provides modular architectural design and construction services across Australia. We only collect personal information that is reasonably necessary for us to deliver these services.
The information we may collect includes:
Your contact details (name, address, phone number, email)
Written correspondence and enquiries you send us
Information you provide when requesting quotes, assistance, or support
Information you provide when entering promotions, offers, or surveys
How We Collect and Protect Your Information
We may collect your information directly from you in writing, by email, over the phone, via our website, or through forms you complete.
All personal information is stored securely, whether in electronic or physical form, and is only accessible to authorised personnel or trusted service providers acting on our behalf. Personal information collected by Craftflex is not disclosed overseas.
Why We Collect Your Information
We may collect, use, and hold personal information to:
Communicate with you about our work, services, and updates (including newsletters if you subscribe)
Provide you with the services you request
Carry out general marketing and promotional activities
Comply with our legal and tax obligations
Conduct research and development to improve our services
Run competitions, promotions, or offers
Share with our legal or professional advisors if required, or as otherwise required by law
You may choose to deal with us anonymously or under a pseudonym where practical, however this may limit the services we are able to provide.
Sharing Your Information
We may need to share your personal information with external service providers (such as IT providers, legal advisors, or mailing services) to help us deliver our services. These providers are only permitted to use your information for the purpose specified and are bound by confidentiality obligations.
We do not sell, rent, or share personal information with third-party marketing organisations.
Accessing or Correcting Your Information
You have the right to access or correct your personal information, subject to some legal exceptions. To request access or correction, please contact us in writing. We may ask you to confirm your details (name, contact details, and service area) so we can verify your request.
Craftflex does not charge an application fee for access requests. If fulfilling your request requires significant resources, we reserve the right to charge reasonable costs, which we will inform you of in advance.
Data Retention
We retain personal information only as long as necessary to fulfil the purpose for which it was collected, or as required by law.
- Business and supplier information is generally retained for up to 7 years after last engagement.
- Marketing or communication data may be kept for up to 7 years unless you opt out.
Complaints
If you believe Craftflex has breached the Australian Privacy Principles, please contact us using the details below. We take all privacy concerns seriously and will respond to your complaint as soon as reasonably practicable.
Contact Us
For questions, feedback, or privacy enquiries, please contact our Privacy Officer:
Email: feedback@craftflex.com.au
Postal: 126 Melrose Dr, Tullamarine 3043, VIC
Website and Digital Privacy
When you visit our website, we may collect non-personal information for statistical purposes, such as:
Number of visits and page views
Pages accessed or downloaded
Browser type and device used
Length of time spent on site
We may also use cookies, tracking pixels, and third-party analytics (such as Google Analytics or Meta Ads) to help us improve the user experience and deliver relevant advertising. You can manage or opt out of cookies through your browser settings or via Google’s Ads Preferences Manager.
We will not collect personal information from you online unless you voluntarily provide it (for example, by signing up to our newsletter).